Employment Opportunities

My Home & Shelter Case Manager

Job Title: My Home & Shelter Case Manager

Reports to: Case Manager Supervisor

Salary Range: $34,000 – $40,000 per year

Benefits: Health, dental and life insurance, 2 weeks paid vacation, retirement, paid holiday/sick leave, mileage reimbursement, supported training opportunities (internal/external).

Job Summary:

The My Home & Shelter Case Manager will provide services to women and families experiencing homelessness or housing crises through services in the community and for those who reside in shelter.  Community work includes homeless prevention activities, outreach to those who are literally homeless and brief follow up support upon shelter exit. Through a partnership with Milwaukee County Housing Division, CCI can support up to 25 women and families who are both chronically homeless and suffer from a disabling condition.  This position is responsible for supporting eligible clients with My Home applications, housing search and successful maintenance of safe housing.  This support will include home visits, referral to resources, an astute ability to document homeless episodes and work with providers to document disabilities, as well as a calm, thoughtful, client centered approach for those experiencing homelessness and suffering from disabling conditions.  This position utilizes a strength-based approach to assist clients in becoming successful with their goals for independence (with a focus on income, housing and personal skills) while identifying potential barriers and strengths and facilitating connections with community resources. Cathedral Center participates in our community’s Coordinated Entry System.  This job is fast-paced, and no two days are alike.

Job Duties:

The following are key responsibilities of the My Home & Shelter Case Manager, with additional duties that may be assigned to ensure effective teamwork within The Cathedral Center partnership:

 Conduct comprehensive assessments, case planning and follow up services to women and families experiencing housing crises and homelessness in a compassionate and dignified manner.

  1. Facilitate individual, family and group short term supportive sessions to assist clients in achievement of goals for independence and utilizing community resources effectively.
  2. Maintain accurate, confidential, professional and up to date documentation (electronic and hard copy) of all client services.
  3. Assist clients in accessing and maintaining supported housing via My Home—documenting chronic homelessness and disabling conditions.
  4. Actively participate in internal staff meetings and client reviews, as well as participate in community meetings and consortiums relative to the homeless provider network, collaborating effectively with coordinating service delivery.
  5. Assist with program development, evaluation and planning.
  6. Work collaboratively, effectively and professionally with Cathedral Center partner agencies, representing the Center and partner agencies in a professional and dignified manner.
  7. Maintain up to date knowledge base of community resources, ensuring effective and appropriate linkages.
  8. Other duties as may be assigned by the Case Management Supervisor or the Executive Director.

 Skills and Qualifications:

The ideal candidate for the My Home & Shelter Case Manager position must be able to prioritize:  meeting urgent and on-going client needs, compiling data, and focusing on long term goals for the agency, while remaining true to Cathedral Center’s mission to provide a safe environment for women and families, while working to end homelessness one life at a time.  This candidate will have earned a bachelor’s degree in Counseling, Social Work or a related area, with an emphasis on family systems theory, marriage and family or families in poverty and have experience serving individuals suffering from addictions, mental illness and/or poverty and homelessness.  Master’s degree is preferred.  Clinical supervision in Social Work and Wisconsin Provider licensure is available.  A valid Wisconsin driver’s license and access to reliable and insured transportation are required.  Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program needed.  This position is open to all qualified internal and external candidates.  Internal candidates must have reached six months of continuous employment at the time of application.  Bilingual skills (English/Spanish) a plus.  Occasional evening and weekend hours will be required to meet the needs of the agency.  Candidates must be able to sit, stand, stoop and walk for extended periods of time, and be able to lift 15 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach.


Full disclosure of past residency at Cathedral Center is required before a candidate can be considered for this position.  Candidates for all paid and volunteer positions at The Cathedral Center must have been separated from services here for at least one year. All candidates for paid and volunteer positions at The Cathedral Center must be willing to have a background check conducted.


Please send your resume, cover letter, 3 professional references and salary requirements to:

The Cathedral Center
845 N. Van Buren St.
Milwaukee, WI 53202

You may also FAX (ATTN: Laurie) your resume, cover letter, 3 professional references and salary requirements to: 414-831-0439; or scan and email to lbusch@cathedral-center.org

The Cathedral Center, Inc. does not discriminate in any manner contrary to law or justice on the basis of race, color, gender, age, sexual orientation, religion, disability, veteran’s status or national origin. At the same time, The Cathedral Center cherishes its right and duty to seek and retain personnel who will make a positive contribution to its mission and goals.

How You Can Help


The Cathedral Center

845 N. Van Buren Street
Milwaukee, WI 53202

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The Cathedral Center